Privacy Policy
Welcome to Jakarta Pet House Clinic’s Privacy Policy. This policy outlines how we collect, use, disclose, and protect your personal information when you visit our website at https://clinic.jakartapethouse.com or use our veterinary services. By accessing our site or engaging with our clinic, you consent to the practices described herein.
Information We Collect
We collect personal information you voluntarily provide, such as your name, email address, phone number, pet’s name and species, appointment preferences, and payment details when booking consultations, purchasing products, or contacting us. We may also collect non-identifiable technical data—including browser type, IP address, and pages visited—via cookies and analytics tools to improve site functionality and user experience.
How We Use Your Information
Your information is used to: (1) schedule and manage veterinary appointments; (2) communicate appointment confirmations, reminders, and follow-up care instructions; (3) process payments securely; (4) respond to inquiries via our Contact Us page; (5) send service-related updates and health tips (with your consent); and (6) comply with legal obligations and protect our rights.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share data only with trusted service providers who assist in operating our website or delivering services (e.g., secure payment processors, appointment scheduling platforms), provided they agree to maintain confidentiality and data security. We may also disclose information if required by law, to enforce our Terms & Conditions, or to protect the rights, property, or safety of Jakarta Pet House Clinic, our users, or others.
Data Security
We implement industry-standard security measures—including encryption (SSL/TLS), secure servers, and access controls—to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. While no online transmission is 100% secure, we continually review and update our practices to maintain robust protection.
Your Rights and Choices
You may: (1) access, correct, or update your personal information by contacting us at support@clinic.jakartapethouse.com; (2) unsubscribe from marketing emails using the link in each message; (3) request deletion of your data, subject to legal retention requirements; and (4) withdraw consent where processing is based on consent. We will respond to verified requests within 30 days.
Cookies and Tracking Technologies
We use cookies to enhance navigation, remember preferences, analyze traffic, and support essential functions. You can manage cookie preferences through your browser settings. Disabling cookies may limit access to certain features. For more details, see our Privacy Policy and Disclaimer.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If we become aware of such collection, we will promptly delete the data.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page regularly.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer at support@clinic.jakartapethouse.com or visit our Contact Us page. For more information about our organization, visit About Us.
Last updated: March 15, 2025